If access does not arrive
Check your invoice status in the dashboard. Pending means the transfer is awaiting review. Approved means your membership is active; use “Resend access” or send /access to the bot. If the bot was blocked, unblock it first.
Request a review
Contact [email protected] within 1 days of approval to request a refund review. Include your order ID and the reason. We assess duplicate payments, non-delivery and material access problems individually. Trading losses and a provider’s losing signal are not evidence that membership was not delivered.
Wrong network or incomplete payment
Contact support before paying again. Recovery of a transfer sent to an incorrect address or unsupported network is not guaranteed. Withdrawals must leave the invoice’s full USDT amount at the displayed destination.
Refund processing
Refunds are handled manually after the administrator verifies the request and return details. No automated refund transaction is made by this website. Any applicable network fee and expected handling time are communicated during review. This policy does not override mandatory consumer rights.